MADELIN S.A. attaches particular importance to the protection of the personal data of its customers, prospective customers, business partners and users of its website.
The purpose of this privacy policy is to inform users of the website www.madelin-sa.com about how their personal data is collected, used, stored and protected.
MADELIN S.A. undertakes to process personal data in accordance with the applicable regulations, in particular:
This policy applies to all processing of personal data carried out in connection with the use of the website, commercial relations and professional training activities of MADELIN S.A.
The data controller for personal data is: MADELIN S.A.
If you have any questions regarding the processing of your personal data or wish to exercise your rights, please contact us at the email address given above.
Data Protection Officer (DPO): Margaux FOURET
When users visit the website www.madelin-sa.com, MADELIN S.A. may collect personal data either directly from users or automatically whilst they are browsing the site.
Contact form:
Creating a customer account:
Placing a customer order:
Data collected automatically:
Personal data collected by MADELIN S.A. is used solely for specific, explicit and legitimate purposes. Data processing carried out in connection with the website is based on the following legal bases:
| Purpose | Legal basis | Retention period |
| Responding to inquiries submitted via the contact form | Legitimate interest or pre-contractual measures, depending on the nature of the inquiry | Automatically deleted after 3 years |
| Creation and management of customer accounts | Performance of the contract or pre-contractual measures | 2 years from the last login to the customer account |
| Processing and tracking orders | Performance of the contract | 2 years from the last login to the customer account |
| Issuing invoices and complying with accounting obligations | Legal obligation | 10 years |
| Organising the delivery of orders | Performance of the contract | 2 years from the last login to the customer account |
| Measuring website traffic and improving its performance | Consent | 13 months |
MADELIN S.A. retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal obligations.
Once the applicable retention periods have expired, the data is deleted, anonymised or archived where its retention remains legally necessary.
The personal data collected is intended for the authorised departments of MADELIN S.A., within the limits of their remit.
It may also be passed on to service providers involved in the operation of the website and the processing of orders, in particular:
| Service provider | Role | Location |
| OVH SAS | Web hosting provider | France |
| Google Analytics | Web analytics tools | Ireland / United States (data transfer governed by the Standard Contractual Clauses) |
| Mimosa | IT maintenance | France |
| Systempay | Secure payment provider | France |
| Chronopost | Courier | France |
These recipients only have access to the data necessary for the performance of their duties.
MADELIN S.A. ensures that its data processors provide sufficient safeguards regarding confidentiality and the protection of personal data.
Personal data is not sold to third parties.
Data transfers outside the European Union are governed by the European Commission’s Standard Contractual Clauses (SCCs).
Our website uses cookies for the following purposes:
You can manage your preferences via the cookie banner displayed on your first visit, or at any time via the ‘Manage cookies’ button at the bottom of every page on the website.
In accordance with the GDPR, you have the following rights:
To exercise your rights, please contact us at: infos@madelin-sa.com
We undertake to respond within one month. If you feel that your rights have not been respected, you may lodge a complaint with the CNIL: www.cnil.fr.
We implement technical and organisational measures to protect your data: SSL/TLS encryption, restricted access to data, passwords and regular backups.
This policy may be updated. The date of the last update is shown at the top of this page. We encourage you to check it regularly.
