Deliveries and returns

Deliveries

Pricing

We shall deliver the goods at the address indicated on the order. Several UPS shipping services are available (Express or Standard). During the purchase of products, different services rates will be displayed. You will be able to choose among this list.

Shipment charges include the packaging, the handling and the mail expenses. They may include a fixed share and a variable share depending on your order’s price or weight. We recommend that you group all the goods purchased in one unique order. We cannot group two different orders and shipping charges would thus be charged to you for each one of them. Your parcel is to be sent at your own risks.

If you ask for a delivery out of the French territory, you order may include additional taxes as well as customs duties once it arrives at destination. It is your own responsibility to pay these duties and taxes and we recommend that you contact your country’s competent authorities. You also ought to check the right to import or to use the goods ordered from us in the destination country.

Delivery time

Parcels are generally sent within 48h after the payment. As soon as your parcel is ready to be sent, you will receive an e-mail from UPS, allowing you to follow on-line the delivery of your parcel. Parcels will be sent with a sign-on-receipt delivery via UPS. We recommend that you check the visible state of the goods in the presence of the delivery man. We make our best to meet the delivery times which are, however, not mandatory. Any claim for money following a late delivery  cannot be taken into consideration. We shall deliver at the latest on the date indicated on your order’s confirmation message.

In case of a delay, we shall inform you by e-mail as soon as possible and propose you a new delivery date. In the case the product ordered is unavailable, we shall inform you as soon as possible.

UPS services

UPS Services available for Europe :

  • UPS Express Plus : next day delivery before 9am
  • UPS Express : next day delivery before noon
  • UPS Saver : next day delivery in the daytime
  • UPS Standard : delivery within 48 hours

UPS Services available for North America, Asia, Oceania :

  • UPS Express : delivery within 48-72h before noon
  • UPS Saver : delivery within 48-72h in the daytime
  • UPS Expedited : Delivery in 5-6 days

Returns

According to current legal conditions regarding latent defects, we shall pay you back, repair or exchange any faulty product. Returns charges will be ours to pay via UPS return service. You will make sure to send back to us the goods as received along with all the elements.

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